Returns and Exchanges
Yes, Antonio Pacelli, the company who will be despatching your orders, are happy to exchange or refund any purchase within 30 days as long as the item has not been worn or soiled. They do extend the return period over the Christmas period to cover early purchases which then need to be exchanged or returned.
We recommend that you test the fit of the pumps or ghillies on carpet to avoid marking the soles. Please note that we cannot refund or exchange any shoes that have been worn at a dance class unless faulty.
If you need to return an item please send it to the following address;
Please include a copy of the delivery note or invoice which came with the parcel and note on it what action you would like us to take.
Antonio Pacelli Returns Department
14 Hallmark Trading Estate
Fourth Way
Wembley
HA9 0LB
England
The customer is responsible for the cost of return unless the item was sent out incorrectly or is faulty.
We do recommend that you send any return on a recorded delivery service as we are unable to exchange or refund until it is received by our returns department.
The £3 postage cost (UK Cost) of sending out replacements will be charged to the card used for the original order unless you specify otherwise. If the original item was sent out incorrectly or is faulty then the replacement item will be sent out postage free and the cost of returning it to us refunded to your card.
Top Tip: If you are in a hurry for the replacement item then we recommend that you reorder the correct item(s) from our website and then send the incorrect item back for a refund!